UK warranty? My folding bike broke!
I bought a Brompton at Evan's cycles and the gear shift broke in a week and a half. The bicycle as a whole seems too fragile and it's not performing up to par (unconfortable, slow). What does United Kingdom law say about this? I don't have any warranty documentation (although I do have proof of purchase).
Frankly, I'd rather trade it in for another (regular) bike than fix it.
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Tags: brompton
UK law requires that they follow manufacturers warranty. I believe the shifter has a 1 or 2 year warranty against defects in material and workmanship.
If you crashed or the bike fell and it broke, it is your problem not the bike and it is unlikely that they would repair it at no charge. This is no different from anyting else… if you wreck a car neither the manufacturer nor the dealer will repair it at their expense. By the way, a good mechanic can tell when a bike has crashed or how damage happened. Very few- if any- failures happen as you are "just riding along"
Regarding Brompton, thats the way they feel… although their compact folding is a great idea it simply can't be as rideable as a normal bike. One can't compare ANY folding bike with a normal bike… except maybe a Bike Friday.
Proof of purchase is sufficient. I can guarantee they'll replace or repair it rather than suffer the bad publicity that comes with being accused of selling shoddy goods and it's especially so with bikes given that there is a safety issue involved. If they don't, just mention two words- trading standards which is the organisation that ensures retailers provide products of reasonable quality and they will deal with any complaints against retailers who don't comply to regulations. They can claim the expenses back from the manufacturers anyway so it won't cost them anything.
Edit- Thumbs down don't usually concern me but this one pisses me off. The answer is factual and the thumbs downer is a t!t.
Mirageguitarworks- I just feel that trying to actually share 30 years of cycling experience here is sometimes a pointless exercise- there's just a bit too much negativity on this particular board.